Customer Retention, Satisfaction and Loyalty Summit in Financial Services

10th & 11th July 2023 | Dubai, UAE

About Customer Retention, Satisfaction and Loyalty Summit in Financial Services

The World Financial Sector has seen a downturn in revenue and business expansion. Some of the giants have closed business or are acquired by sustainable financial institutions. With all the hassles around, customers have failed to trust banks and other financial institutions. Financial Institutions are losing customer day by day. Not too many products to offer due to a shortage of liquidity.

Despite the Middle East region being strong in investments and opportunities, financial institutions in this region are part of the international debacle.

What can be done?

Join us at this prestigious five star event, share your experience and knowledge, network with your industry peers and business partners and let this summit start off a new success story at your organization.

Summit will bring together leading senior level executives and thought leaders from top Companies to discuss how you can align your organization to strategically manage your total customer experience and Build loyalty. You will learn how you can transform your Organization into a customer experience enterprise and Gain competitive advantage by increasing the strength and Value of your customer relationships.

Pioneering Event Format

300 Top Customer Experience Professionals

Executives from the leading companies in the MENA Region will discuss & understand the human psyche and how client centricity can increase satisfaction and profitability

Dynamic Roundtable Discussions

A problem-solving environment focuses on practical case studies and interactive discussions. Round-tables are limited to just 15 executives each to ensure maximum interaction, each round-table discussion continues for an hour, giving attendees an uninterrupted opportunity to discuss the topic in detail with their counterparts.

Customer Experience Panel

Get the facts straight as Customer Experience Leaders gather on stage for the 'Ready to respond' panel where they answer 7 questions in just 45 minutes.

Stimulating Keynote Sessions

Influential leaders from Financial Services Industry deliver keynote addresses and case studies aimed at understanding industry dynamics.

Exclusive Networking Opportunities

The summit is strictly invitation-only to ensure high-quality networking with pre-qualified delegates in a luxurious and captive environment.

Why Attend?

  • Retain core customer and recurring revenue by delivering excellent experience.
  • Understand the human psyche and how client centricity can increase satisfaction and profitability.
  • Grow professionally by creating more Promoters that sing the praises of your brand.
  • Explore and apply the best client retention practices from financial services industry.
  • Control costs intelligently so you can continue to invest in strategic clients.
  • Update yourself with the best business models for customer service.
  • Team up with customer and employees to deliver value while streamlining processes.
  • Evaluate the success in a 360 degree approach towards customer service.
  • Benefit yourself by having technology the best customer service and quality.
  • Stay engaged with timely feedback as customer priorities and the competitive landscape.
  • Meet & Network with the industry leaders operating in both local & international markets.

Who Should Attend?

Job Title:

  • Chief Customer Officer
  • Chief Loyalty Officer
  • Chief Retention Officer
  • Head of Customer Experience
  • Chief Quality Officer
  • Chief Marketing Officer
  • CEO
  • Managing Director
  • General Manager

Customer Experience Leaders will be representing the following industries:

  • Banks
  • Financial Institutions
  • Hedge funds
  • Insurance Companies
  • Investment Companies
  • Leasing Companies
  • Mortgage Lenders
  • Private equity firms
  • Venture capital firms
  • Wealth Management Companies
  • Alternative Investment Companies
  • All kind of Funds

Sponsor Category:

  • Information Technology Companies
  • Employee Satisfaction Studies
  • Lost Customer Research
  • Organizational Assessment (Readiness to Improve Quality)
  • Qualitative Identification of External Customer Needs & Satisfaction
  • Integrated Voice of the Customer (Voc) System
  • Measurement of Customer Feedback of Performance Over Time (On-Going Tracking)
  • Satisfaction and/or Service Evaluations (Includes Customer Service Training)
  • Measurement Of Internal Customer Needs
  • Mystery Shoppers — Online Reporting

Register Now

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